A Stylist contributes to driving sales through providing service to customers in a real and authentic way.


brand experience

  • Brand Ambassador: acts as a brand representative reflective of the company values
  • Customer Connection: initiates conversation, shares advice and product knowledge to interact with the customer in every zone in a personalized, genuine way
  • Store Technology: utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective

teamwork + communication 

  • Positivity: drives the store experience on the sales floor through an energized pace; builds lasting connections by being positive, respectful and helpful to others
  • Team Player: collaborates with peers and leadership, sharing ideas with the team and actively participating in daily meetings, store initiatives, and brand focuses
  • Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
  • Adaptable: exhibits a willingness to learn and adapt to the high pace store environment

visual + business operations

  • Store Environment: maintains Free People’s visual and operational standards while keeping the focus on the customer
  • Product Flow: supports the shipment process to gain awareness of product including what’s new and what’s reship
  • Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store


  • Energy and happiness that is contagious to your friends, family, and everyone around you
  • Builds relationships naturally, embraces individuality and diversity
  • Creative mindset whether it’s shown in your hobbies or style

preferred requirements

  • Heart and soul for the FP brand
  • Experience in customer service
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
  • Multi-tasker; jumping into any activity as needed to support the business

key partners

  • Peer Stylists

reports to

  • Store Leadership Team

typical career progression

  • Senior Stylist or Key Holder